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    Tech Troubleshooting and Resources


    1) Looking for General Helpful Information and "How To" videos?

    Seattle Public Schools has set up "How To Guides" for Remote Learning in one place.  Has helpful information and videos showing how to access Schoology, SeeSaw, and Teams.



    2) Having trouble getting into (or back into) a class session?

    We’ve noticed that sometimes teachers are not able to see the waiting room while they are teaching or sharing their screens. If you don’t get a response after waiting a few minutes, you can call the school office. Mr. Harvey or Mrs. Friesen will work with you to try to get your child back to class as quickly as possible. We can also send you your child’s username and password, reset a password or send you a teacher’s whole class Teams Meeting Link.



    3) Need help connecting with your device or have a tech question? 

    If the SPS Technology for Remote Learning page and "How To" videos didn't answer your questions, we are fortunate to have some tech-savvy parents at our school that are available to share their knowledge.  Send questions to Amy Spivey at

    Thank you Amy!  If there are others who’d like to join the tech team, please contact Charlene Shanahan



    4)  Device not working or need internet service?

    Eight Technology resource centers are open to support PreK-12 students and families with technology access.

    These sites are open for families and students for walk-ins and appointments. Students and families can make appointments for the following services by calling Student Tech Line at: 206-252-0100 or email:

    The closest to Sacajawea are:

    • Nathan Hale High School

    10750 30th Ave NE Seattle, WA 98125

    Entrance is on 110th street near the athletic field. Parking is available on 110th.

    Mondays and Wednesdays: 9 a.m. - 2:30 p.m.

    Closed for Lunch: 11 - 11:30


    • John Marshall Alternative High

    520 NE Ravenna Blvd, Seattle, WA 98115

    Monday - Friday 9 a.m. - 2:30 p.m.

    Closed for Lunch 11 - 11:30